All orders will shipped out in 1-2 days after payment. You will receive an email after we ship your package (included the track&trace code).
GENERAL TERMS & CONDITIONS
– You have 14 days upon receipt of an item to inform us of your decision to return the item.
– The return shipping costs are the customer’s responsibility.
– Once Apple Juice 82 receives the item it will process the refund, not including the initial shipping cost.
– Concerning returns outside the European Union: Clearly mark the shipment as “RETURN” and attach the invoice and the single administrative document (SAD), otherwise the shipment may generate additional costs and customs taxes that will be deducted from the amount that will be refunded
– The item must be returned in the same, pristine condition in which it was received, or you can be penalized for up to 100% of the value of the item.
– In case of a manufacturing defect or problems with the delivery of the item(s), you must send an email to email@example.com with photos/video/explanation of the item defect or a clear explanation of the delivery problem and Apple Juice 82 will follow protocol to asses the problem and determine if the return shipping costs with be the responsibility of Apple Juice 82.
HOW TO RETURN AN ITEM:
1. SEND US AN EMAIL
– Send an email to firstname.lastname@example.org to inform us that you wish to make a return.
– In the Subject of the email please write “RETURN” and the order number of the item(s) you wish to return. In the text of the email, please specify the item(s) you will be returning.
– If you paid for the item with cash on delivery (available only in Spain & Portugal), you must also include a bank account number in order to receive your refund.
– For returns OUTSIDE the European Union: You must wait for a reply email containing attachments of your order invoice and SAD (DUA) document that you must print and attach to your return shipment.
2. SEND THE ITEM(S) BACK
Send your return shipment to the address:
Apple Juice 82
Groot Loo 3A
– For returns OUTSIDE the European Union: Clearly mark the shipment as “RETURN” and attach to the outside of the package the printed invoice and SAD (DUA) document that will be sent to you via email after confirming your request for a return.
3. WAIT FOR YOUR REFUND
– A refund for the total amount of the item(s), not including shipping costs, will be processed after we have received your return shipment. Please allow 5-7 business days after your return shipment has arrived for your refund to be processed.
– For orders paid by debit/credit card or PayPal: Your refund will be processed through the same payment method used to purchase the item.
HOW TO EXCHANGE AN ITEM:
Apple Juice 82 does not accept exchanges. Instead, you must return your item following the steps previously mentioned and place a new order for the item that you would like.